FAQ's (Factory Info, Quality Assurance, Business Terms, OEM)

(1) About SuMetall shopfitting – A leading supplier and manufacturer for shop shelving.
SuMetall supply shopfitting shelvings world widely since 1998, we have hundreds professional clients from around 40 different countries & areas, especially Australia, Germany, Holland, Belgium, UK, Ireland, Italy, Middle-east etc. The raw material used high grade SPCC cold rolled steel, powder coated with environmental paint AKZO NOBEL.
Sumetall now is the one of the biggest shop shelving factory in eastern China area.

(2) What’s your difference to other suppliers? Why I choose Sumetall?
Firstly is our longer history in the shelving industry, we are started in 1990’s, the 1st batch of the chinese shelving factory. Secondly is our earlier step ahead to exporting business in year 2000, when most shelving factories/suppliers only sale at domestic markets, we gathered great experiences for exporting market (product design, quality philosophy etc). Thirdly we are the original manufacturer for many popular shelvings, like tego compatible shop shelving, AU50 metal gondola shelving etc. other supplier followed when they see the good market, we have more know-how than other suppliers. Fourthly, now we equipped many advanced automatic production line, which improved the efficiency and down the labor cost, it makes our price competitive.

(3) What Quality Assurance for SuMetall shop shelving?
5 years quality assurance for the shelving structure used in normal environment (not include paint, paint can be ensureed 2-3years considering different enviroment). Sumetall is responsible for any inferior goods, any verified quality problem can be compensated .

(4) Can I stamp our company LOGO on the shelving product, to promote my own brand name?
Yes.

(5) How about your price and payment terms?
Our prices is normally based on FOB Shanghai China with currency USD. Payment terms is 30% down payment for start production, 70% paid after inspection before the shipment.

(6) What MOQ for a order (Minimum Order Quantity)?
At least one full 20ft container. for optimize our production line and your shipping cost. And it will protect the Goods well in the full container.

(7) What about lead time for a regular order
Normally 30 – 40 days for an order. please contact to discuss with urgent orders.

(8) What colors available for the shop shelving?
Standard Jura White – Ral9001; Pure White – Ral9010; Light Grey – Ral7035; White Aluminum Ral9006 or Customized Colors according to client’s requirement.

(9) How about new shop shelving parts
We can make customized parts according to customer’s drawing, sample or idea.

(10) How about the shipping transportation?
Once we have a estimated date of the production finishing, then we can quote you shipping cost and we can arrange shipment to you if you accept our quoted cost. Also, you can designate your own shipping forwarder to pick up shipment from us.